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In some occasions, Windows will correctly install Phoranso but will then remove the software from your PC upon the next automatic scan performed by the Windows anti-virus software, erroneously assuming that Phoranso contains a virus. The removal may happen within minutes, hours or even days after the installation, depending on the settings of your Windows anti-virus software.
To avoid that Windows keeps on removing Phoranso, we will "unblock" the Phoranso run-time folder. Here's how to proceed (using Windows 10 as an example):
- At the bottom left corner of your screen, in the section Type here to search, enter Windows Security. That should bring up a Windows Security window.
- In there, select Virus & threat protection
- In the new window that now appears, under Virus & threat protection settings click on Manage settings
- In the new window, scroll down to Exclusions and click on Add exclusions (or Add and remove exclusions)
- Then click on the grey box Add an exclusion. From the drop down, select Folder
- This opens a Windows folder selector. Navigate to the folder where you installed Phoranso. Usually that’s C:\Program Files (x86)\Phoranso
- Then click Select folder. If you are asked to confirm, click Yes
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